Developing an In-house Mail List

housesDirect mail is a valuable tool for businesses and organizations to keep in touch with active customers or members, re-establish a relationship with inactive customers or lapsed members, and introduce the business or organization to prospects. Direct mail can be combined with social media outreach for greater effectiveness together than either used alone.

A direct mail campaign requires an attractively designed mail piece, content, and a mail list. If asked which of these three things – the design of the mail piece, its content, or who it is sent to – is the most important in generating response, what would you say? You may be surprised to learn that who it is sent to (the mailing list) is three times as important as either design or content in generating response.

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Engage Your Readers With… Effective Headlines

HeadlineSMWhen you are writing a marketing communication piece – print ad, sales letter, direct mail piece, brochure, blog entry, press release, newsletter, webinar – where do you start? You may be surprised to learn that experts advise starting at the top by writing the headline.

The headline is your promise to readers, a statement of what they can expect if they continue reading. Promises are first made, and then fulfilled. So make the promise to readers through the headline, and fulfill it in the content.

The importance of headlines is not a new concept. Writing in 1923 in his book Scientific Advertising, Claude Hopkins said, “We pick out what we wish to read by headlines.” Forty years later, in his 1963 book Confessions of an Advertising Man, advertising legend David Ogilvy wrote On average, five times as many people read the headlines as read the body copy. When you have written your headline, you have spent eighty cents of your dollar.” Continuing today, busy people decide what to read on web pages, e-mail or blogs based the strength of the headline.

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Business Cards… The Indispensable Marketing Tool

BCphotoHere’s an intriguing question — can you name a digital technology that has the equivalent universality of a printed business card? Lots of digital technologies — smart phones, the electronic Rolodex, social media sites like LinkedIn — provide ways to access, organize, and display the contact information found on a printed business card. But none offer the ease of exchange between any giver and any receiver as does a business card.

A January 2014 survey by DesignCrowd.com of 1000 small businesses in the United States, United Kingdom, and Australia revealed that 87% of respondents exchange business cards when meeting someone for the first time. Two thirds of respondents said they subsequently enter the business card information into a smart phone or Rolodex. So even though the contact information may ultimately be transferred to a digital format, the printed business card is still the best way to get information into the hands of a customer or prospect.

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Consistent, Relevant, and Beneficial Marketing Materials

Businesses todmarketing_smay have an immense arsenal of marketing materials, ranging from printed material (business cards, brochures, product and service flyers, newsletters, and direct mail marketing pieces) to digital formats (web sites, web-based marketing, and social media). While there is significant potential power in having so many ways to reach customers and prospects, this comes with a responsibility to align all the materials with their interests and behaviors. Marketing materials now bear the burden of being consistent, relevant, and beneficial to the intended audience. As marketing guru Seth Godin puts it, “In a world of too many options and too little time, our obvious choice is to just ignore the ordinary stuff.”

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USPS EDDM… Direct Mail Made Easy

MailLadyIn our last issue of Printips, we discussed the viability of direct mail as a marketing tool and presented the elements that make up a successful direct mail marketing campaign.
In this issue we are introducing a simple
first-step campaign for businesses that are new to direct mail or have a smaller budget. The program is called Every Door Direct Mail (EDDM), and it does just what its name implies — the letter carrier delivers your direct mail piece to every single active address in a neighborhood along with the rest of the day’s
mail.

Here’s what makes EDDM different from regular direct mail marketing:
• you don’t have to put an address on the mail piece, and
• the postage rate is the lowest one offered by the USPS — currently about 15 cents per piece mailed.
So in addition to saving between 40% and 70% on postage, there is no need to spend money on purchasing a mail list, checking the names and addresses for deliverability, or affixing labels.

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Direct Mail… Your Additional Salesperson

mailbox_loresHere is an easy way to add an extra salesperson to your marketing staff: develop an ongoing direct mail marketing campaign. While the goal of advertising is to create brand awareness and a connection to potential buyers, direct mail marketing aims to motivate a prospect to take action and complete a transaction. A carefully planned and executed direct mail campaign can do just that.

Today more companies are turning to direct mail. According to research conducted by IBIS World and published in its October 2012 report Direct Mail Advertising in the U.S., direct mail is expected to grow 1.4% annually in the next five years. This is in contrast to the 1.2% contraction direct mail has averaged since 2008. Part of this is due to incentives provided by the United States Postal Service (USPS), such as direct mail that includes QR codes and Every Door Direct Mail.

In its 2011 Channel Preference Study, Epsilon Targeting found that direct mail is the top choice of consumers for receiving brand communications, even among 18-34 year olds. Other interesting findings include:
• 26% of U.S. consumers and 30% of Canadians said direct mail is more trustworthy than email;
• 50% of U.S. consumers and 48% of Canadians said they pay more attention to postal mail than email;
• 30% of U.S. consumers said they’re receiving more mail that interests them compared to a year ago, and just 50% (down from 63% in 2010) said more information is sent to them in the mail — indicating marketers are improving targeting efforts;
• The perception that reading email is faster declined among U.S. email account holders to 45% in 2011 (from 47% in 2010), suggesting clogged inboxes are draining time.

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A Website is Not a Brochure: Why You Need Both

brochure_web_lrWhen it comes to providing information about your company and its products and services, a good website offers a lot of advantages. It allows prospects to find you, regardless of their geographic proximity. Searching for information is fast and easy. The prospect has complete control, spending as much or as little time as desired on the site.

But all the information gathering can be done anonymously. That means you don’t know the extent of the prospect’s interest – whether an early-stage shopper (slight interest, may not have intention to buy); information seeker (gathering information from more than one source); qualified buyer (has the interest, authority, and budget to make a decision); or someone actually ready to purchase. You can’t answer questions, counter misinterpretations, or offer additional information. In short, you have no control over the sales process.

An effective brochure, on the other hand, returns control to you. It also requires you to think through exactly how to tell a compelling story about your company and its products and services – the basis of any marketing effort, regardless of the strategy used to carry it out.

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Six Printed Items… Every Business Needs

AA000167Every business, regardless of size, has a few fundamental needs: accurate financial statements to provide management information; an organization chart so employees know their duties and responsibilities; and sales and marketing material to support the sales effort. Each is an important contributor to the overall success of the business.

In the past, all sales and marketing materials were printed. Later, the Internet added new ways to reach customers and prospects, and later still, provided a way to interact with them, sometimes in real time. Over time, Internet-based marketing replaced some printed materials; enhanced others; and also provided new marketing tools.

Despite the popularity and success of these new marketing techniques, there remain some basic printed items that all businesses need:

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The Importance of Your Corporate Identity

Color WheelEvery business and organization has a story to tell. The story is told to prospects and customers, employees, vendors, the industry or sector, and the public. The purpose of the story is to introduce the business or organization and explain how it is different from all others — in other words, to present the business in a positive manner that connects with the intended audience.

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The 3 Essential Elements of Direct Mail Marketing

200394313-001Despite the popularity of e-marketing — e-mail campaigns, SMS messaging, and social media — direct mail is still a proven way to generate new business from existing customers and identify potential new customers from among prospects. Used correctly, direct mail can generate leads, communicate with customers, build name recognition or brand awareness, and build traffic.

A strong direct mail program is built on three essential elements. In this issue of Printips, we’ll explain the importance of each one.

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